Thank you for visiting our website. We want to ensure that you have a clear understanding of our refund and cancellation policy. Please read the following information carefully before making a purchase or requesting a cancellation.
1.1 Digital Products: We offer a 30-day money-back guarantee on our digital products. If you are not satisfied with your purchase, you may request a refund within 30 days from the date of purchase. To initiate a refund, please contact our customer support team at support@kolam.tech with your order information. Once we receive your refund request, we will process it promptly, and the refund will be issued to your original payment method. Please note that it may take several business days for the refund to appear in your account.
For physical products, such as merchandise or tangible goods, we accept returns and provide refunds or exchanges for defective or damaged items only. If you receive a defective or damaged product, please contact our customer support team at support@kolam.tech within 7 days of receiving the item. We may require you to provide photographic evidence of the issue. Once we verify the defect or damage, we will provide instructions for returning the item. Upon receipt of the returned item, we will process your refund or exchange. Please note that shipping and handling fees are non-refundable.
2.1 Digital Products: Cancellation requests for digital products will be considered on a case-by-case basis. If you wish to cancel your digital product purchase, please contact our customer support team at support@kolam.tech as soon as possible. We will review your request and determine if a cancellation is possible. If the product has not been delivered or accessed, we may be able to accommodate your cancellation. However, if the product has been accessed or downloaded, we may not be able to process a cancellation.
If you have purchased a service from us, such as a subscription or consultation, please refer to the specific terms and conditions associated with that service for cancellation policies. The cancellation policy for services may vary depending on the nature and duration of the service. If you have any questions or need assistance, please contact our customer support team at support@kolam.tech.
Please note that certain products or services may have their own unique refund or cancellation policies, which will be clearly stated on the respective product/service page or during the checkout process. It is essential to review these policies before making a purchase.
If you have any questions or concerns about our refund and cancellation policy, please contact our customer support team at support@kolam.tech. We are here to assist you and provide further clarification.
Please note that this refund and cancellation policy applies to purchases made on our website only and may not cover purchases made through third-party platforms or retailers.
We reserve the right to modify or update this refund and cancellation policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing our services.